Show All Answers

1. How do I contact the Mayor and City Council members?

You may call, write, or send email messages to the Mayor and Council Members. For address, phone and email addresses for the Mayor and Council Members, please visit the City Council page.

2. What are City Hall’s hours?

Regular business hours are 8 a.m. to 4:30 p.m., Monday through Friday. City offices are closed in observance of these holidays:
· New Years Day
· Martin Luther King, Jr. Day
· Presidents’ Day
· Memorial Day
· Independence Day
· Labor Day
· Veterans Day
· Thanksgiving Day
· Day after Thanksgiving
· Christmas Eve Day
· Christmas Day

3. How do I find out about Park and Recreation programs?

For information on the most recent Parks and Recreation programs, please visit the Recreation page.

4. Who provides police protection?

The Ramsey County Sheriff’s Department provides law enforcement services to our community. Vadnais Heights contract for this service along with Arden Hills, Shoreview, Little Canada, White Bear Township, North Oaks and Gem Lake.

In addition to patrolling, services include investigation, traffic, records, DARE, crime prevention, and supervision. The City is also served by the Sheriff’s communications center, the Water Patrol, and the SWAT team.

5. When do I put out my recycling?

Recycling is picked up every other Wednesday, except for holidays. For more information, please visit the Refuse and Recycling webpage.

6. How is it determined which streets get repaired each year?

The goal of street maintenance is to keep City streets in good condition to avoid costly repairs and reconstruction. The City normally takes care of pothole patching and routine maintenance with our own staff. Larger projects are completed annually with contractors through a bid process. Residents affected by larger projects will be notified by the City well in advance of the work. For more information about this process, you may contact City Engineer Mark Graham.

7. When is the City’s tax levy determined?

The City begins planning its budget in March for the following fiscal year. The City’s fiscal year runs from January 1 to December 31. The budget is based upon strategic planning in which the City Council and others are involved.

By Minnesota law, the City Council must adopt the preliminary tax levy on or before September 30. The City’s final levy is adopted in December. Further questions should be directed to the City’s Finance Director at 651-204-6020.

Ramsey County bills and collects all property taxes. Payment by check should be mailed to:

Ramsey County
50 West Kellogg Boulevard, W
Suite 820
St. Paul, MN 55102

The County also accepts electronic payments.

8. When is the annual City clean-up day?

Clean out garages, basements, and yards as part of the community clean-up day. Clean-up day is normally the fourth Saturday in April each year at Community Park on County Road F from the hours of 8 a.m. to 2 p.m.

The clean-up day service is available to residents. Please be prepared to show proof of residency and to help unload your vehicle. Items should be separated before arriving at the collection site. Brush and compost materials are not accepted as part of the clean-up day.

For more information on accepted items, please visit the Refuse and Recycling page.

9. Who do I call if I believe a City Code is being violated by another property owner?

The City Code Officer is Fire Chief Ed Leier. City staff will investigate as appropriate. Please know that there may be some instances where the City may not be able to intervene. If you believe that a City Code is being violated, please contact Fire Chief Ed Leier.

10. Who do I call if I have a snow plowing question or comment?

Please contact City Engineer Mark Graham.

11. When are City Council meetings held?

City Council meetings are held the first and third Wednesdays at City Hall at 7 p.m. The meetings are also telecast on local cable Channel 16. The meetings are also rebroadcast several times between meetings. Every meeting includes an opportunity for any member of the public to address the City Council. The agendas and staff memos are posted on the City's website.