The City is continuing to work with Keystone Utility Services (KUS) to install new water meters. The city is upgrading all residential and commercial water meters with new meter technology which allows remote access to water usage data. The meter program is expected to provide enhanced customer service with lead detection, water efficiency and conservation, improved billing functionality and elimination of manual meter reads.
All residents have received a letter in the mail with instructions on how to schedule the meter replacement for your home or business. Because your water meter is indoors, installers will need to access your property.
There is no cost to the property owner to replace the water meter.
The meter is typically located in the mechanical or laundry room of each property. To replace the meter, the water will need to be shut off at the valves located on both sides of the water meter. If there is any damage to these vaves during the installation, the City will cover the cost of repair. In preparation for the water meter replacement program, it may be advantageous to verify that the valves and plumbing are operational.
To schedule an appointment at a time that is convenient for you, please contact Keystone Utility Systems on their 24-hour, toll free number, live answering ASAP at 1-877-587-2279 on weekdays from or email firstname.lastname@example.org, this includes scheduling for evening and Saturday appointments (for your convenience). You can also schedule an appointment on their website (www.keystoneutilities.com) or by texting their office at 1-877-587-2279.